Robotic Process Automation

Unleashing your robotic workforce.

Intelligent automation of repetitive business processes can free skilled, human resources to focus on more specialist activities.

Operator with considerably less mistakes and rekeying required, thus reducing costs and improving the quality.

Robotic Process Automation (RPA) is being billed as the next big business revolution that will reduce costs and speed up repetitive tasks performed by operators such as claims processing or information analysis, Software Agents or “Robots” are configured or programmed to perform repeatable tasks based on rules which can process around six times the speed of a manual human operator with considerably less mistakes and rekeying required, thus reducing costs and improving the quality of service delivered to the customer or client. In turn this frees up employees to work on the more difficult and higher value tasks without having to worry about every task, they monitor and QA the results of the robots, like a manager with a team.

RPA is a fairly new technology, but we understand many banks have been using this technology for many years with good results and with the entry of internet only players in the market they will need to again look at costs and tools to keep a competitive edge in their markets. While new entrants will look at these RPA tools as a way of keeping cost low and minimal staffing while providing excellent service.

Key benefits expect from adopting robotics process automation include:

  • Lower costs for the business and the customer, increased profits and customer satisfaction
  • Robots can work 24x7, which means business processes can run all day every day, no holidays or sickness.
  • Speed up processes to maximize productivity and efficiency
  • Free employees to do higher-value work
  • Increase accuracy with less errors and reduced penalties
  • Regulatory compliance
  • No need to hire or fire staff as workloads increase or decrease, just deploy more or less RPA agents
  • Once implemented new processes can be adopted or changed very quickly, reduction in training needs as robots can be duplicated after the first has mastered the process